Overview
We want you to be satisfied with your Polkadot purchase. If something isn't right, we're here to help. Please review the guidelines below to understand eligibility, timelines, and how to initiate a return or refund.
Eligibility
To qualify for a refund or return, products must be unopened, unused, and in their original packaging. Due to the nature of our products, we cannot accept returns on opened or partially consumed items unless the product arrived damaged or defective.
Requests must be submitted within 14 days of delivery. Proof of purchase is required for all refund and return claims.
How to Initiate a Return
- Contact our support team at officialpolkadotstore@officialpolkadotchocolateshop.com or text +1 (415) 993-0005 with your order details.
- Our team will review your request and provide return instructions if eligible.
- Ship the item back using the provided return address. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the credit.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include photos of the damage so we can resolve the issue promptly — we'll arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
- Opened or partially consumed products
- Items not in original packaging
- Products purchased outside the 14-day window
Questions?
Our support team is available 24/7. Reach out anytime: